Returns & Refunds & Exchange
It is our aim that all items produced in the Cherrywood Designs range are of exceptional quality and that these items may be kept as a special memento of the occasion.
** Upon receipt of your parcel, please check your items.
** All of Cherrywood Designs range is handmade - NOT mass produced
** Due to this there may be very small differences between items seen in photos on the website to items you purchase.
** There may be a difference in the colour of crystals and pearls due to the settings of your computer. If you are wanting to see the exact colour, it is recommended that you Contact Cherrywood Designs to arrange for a sample of the required colours to be posted to you.
** Every precaution is taken to make sure that your items are delivered safely and not damaged while in the post.
** Due to hygiene concerns, NO Returns / Refunds / Exchanges are available on pierced earrings or headwear with combs.
** Customers have 14 Days to cancel an order. For those item/s already posted, the buyer is required to return the item/s as stated below in 'Returns & Refunds'
** Upon receipt of your parcel, please check your items.
** All of Cherrywood Designs range is handmade - NOT mass produced
** Due to this there may be very small differences between items seen in photos on the website to items you purchase.
** There may be a difference in the colour of crystals and pearls due to the settings of your computer. If you are wanting to see the exact colour, it is recommended that you Contact Cherrywood Designs to arrange for a sample of the required colours to be posted to you.
** Every precaution is taken to make sure that your items are delivered safely and not damaged while in the post.
** Due to hygiene concerns, NO Returns / Refunds / Exchanges are available on pierced earrings or headwear with combs.
** Customers have 14 Days to cancel an order. For those item/s already posted, the buyer is required to return the item/s as stated below in 'Returns & Refunds'
RETURNS AND REFUNDS
www.cherrywooddesigns.com handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
** Should you wish to return your order, please first Contact Cherrywood Designs by email within 14 days of purchase with a valid reason for return.
** If Cherrywood Designs is unable to resolve your complaint or further assist you, a refund will be processed upon timely receipt of the goods purchased.
** Unopened goods will be refunded in full less Postage & Handling costs.
** Refunds will be processed promptly and payment made by the same method that you made payment. (e.g. Paypal)
** All refunds are made at the discretion of www.cherrywooddesigns.com.
** The Buyer is responsible for the cost of returning items by the same postage method as they were sent.
** The Buyer is responsible for the safe return of the item/s – In original condition, unopened/unworn, undamaged and with all tags attached and in original packaging.
** It is recommended that Postal Insurance is purchased when returning item/s as Cherrywood Designs accepts no responsibility for loss or damage to item/s being returned and a refund will not be possible in this instance.
www.cherrywooddesigns.com handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
** Should you wish to return your order, please first Contact Cherrywood Designs by email within 14 days of purchase with a valid reason for return.
** If Cherrywood Designs is unable to resolve your complaint or further assist you, a refund will be processed upon timely receipt of the goods purchased.
** Unopened goods will be refunded in full less Postage & Handling costs.
** Refunds will be processed promptly and payment made by the same method that you made payment. (e.g. Paypal)
** All refunds are made at the discretion of www.cherrywooddesigns.com.
** The Buyer is responsible for the cost of returning items by the same postage method as they were sent.
** The Buyer is responsible for the safe return of the item/s – In original condition, unopened/unworn, undamaged and with all tags attached and in original packaging.
** It is recommended that Postal Insurance is purchased when returning item/s as Cherrywood Designs accepts no responsibility for loss or damage to item/s being returned and a refund will not be possible in this instance.
RETURNS & REFUNDS OF BESPOKE / CUSTOM ORDERS:
** The same conditions apply for Custom Orders.
** The same conditions apply for Custom Orders.
EXCHANGE / ALTERATION:
** If you have any concerns or problems with your order, please Contact Cherrywood Designs first by email within 14 days of purchase so that a solution may be worked through.
** Cherrywood Designs is happy to do an exchange on items or alteration/adjustment if requested, shipping costs will apply to exchanges or to alter your items.
** It is recommended that Postal Insurance is purchased when returning item/s as Cherrywood Designs accepts no responsibility for loss or damage to item/s being returned and a refund will not be possible in this instance.
** The Buyer is responsible for the cost of returning items by the same postage method as they were sent.
** The Buyer is responsible for the safe return of the item/s – In original condition, unopened/unworn, undamaged and with all tags attached and in original packaging.
** The safe return of item/s is your responsibility, and it is recommended that Postal Insurance is purchased when returning item/s as Cherrywood Designs accepts no responsibility for loss or damage to item/s being returned and any damages may require an extra cost to repair item/s and to replace lost parcels will require further costs.
** If you have any concerns or problems with your order, please Contact Cherrywood Designs first by email within 14 days of purchase so that a solution may be worked through.
** Cherrywood Designs is happy to do an exchange on items or alteration/adjustment if requested, shipping costs will apply to exchanges or to alter your items.
** It is recommended that Postal Insurance is purchased when returning item/s as Cherrywood Designs accepts no responsibility for loss or damage to item/s being returned and a refund will not be possible in this instance.
** The Buyer is responsible for the cost of returning items by the same postage method as they were sent.
** The Buyer is responsible for the safe return of the item/s – In original condition, unopened/unworn, undamaged and with all tags attached and in original packaging.
** The safe return of item/s is your responsibility, and it is recommended that Postal Insurance is purchased when returning item/s as Cherrywood Designs accepts no responsibility for loss or damage to item/s being returned and any damages may require an extra cost to repair item/s and to replace lost parcels will require further costs.
GIFT VOUCHERS:
** Please choose your item/s carefully when purchasing with a Gift Voucher as there are NO Refunds.
** Exchange for item/s of the same or higher value are possible at the discretion of Cherrywood Designs and all postage costs are at the expense of the bearer of the Gift Voucher
** Due to hygiene concerns, NO Returns / Exchanges are available on pierced earrings or headwear with combs.
** Please choose your item/s carefully when purchasing with a Gift Voucher as there are NO Refunds.
** Exchange for item/s of the same or higher value are possible at the discretion of Cherrywood Designs and all postage costs are at the expense of the bearer of the Gift Voucher
** Due to hygiene concerns, NO Returns / Exchanges are available on pierced earrings or headwear with combs.
